Quick Reference: Resetting the Site Printer

This covers the shared printer on the second floor. If it is showing a flashing amber light and refusing new jobs, try this before calling facilities.

1. Open the front panel and check the paper path for a jam, even if the display does not report one — the sensor on this model sometimes misses a torn corner.
2. If there is no jam, hold the power button for five seconds until the display goes dark, then release. Do not unplug it; the soft reset clears the queue without losing its network settings, and unplugging does not.
3. Wait about thirty seconds for it to reboot. The amber light should turn solid, then go out entirely once it rejoins the network.
4. Send a one-page test print from any machine on the floor. If it prints, you are done.

If the amber light comes back within a few minutes of the reset, the fault is usually the fuser unit rather than anything a reset can fix — stop here and log a ticket with facilities rather than repeating the reset, which will not help a second time.

For anything involving a physical paper jam that will not clear, do not force the rollers. Log a ticket instead; the previous unit's rollers were damaged this way and the replacement cost more than the service call would have.
